Case Study

20% improvement in user satisfaction from a complete UI/UX overhaul and advanced search for a pharmaceutical company

This $28 billion pharmaceutical company is listed on the Forbes Global 2000. With more than 40,000 employees worldwide, it markets its pharmaceutical products in approximately 110 countries and has R&D and manufacturing facilities in seven countries.

Challenge

Solution

Capabilities leveraged

Data & Analytics

Process Transformation

Application Development

Outcome

Global consistency:

uniform UX and data management

Enhanced user experience:

boosted user satisfaction and efficiency

Streamlined operations:

quicker decisions, fewer delays

Financials:

proprietary but led to cost savings

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