Case Study
30% increased adoption by deploying a comprehensive coaching portal for a Fortune 500 tech company
- Industry: Technology​
This multinational technology company is one of the largest of its kind in the world and is listed on the Fortune 500. It serves a global customer base in 180 countries and has extensive R&D and manufacturing operations worldwide.
Challenge
- Lack of a unified portal for coaching sessions, leading to fragmented data and inefficient coaching processes.
- Existing solution faced high risk of failure, jeopardizing the performance and coaching quality for client pro na.
- Absence of a centralized repository for historical coaching sessions, making it difficult for future reference and performance tracking.
Solution
Developed a comprehensive web application that serves as a global solution for agents, managers, and coaches to assess coaching needs, manage the coaching process, and record results & feedback. The solution includes:
- Modular design: ensures flexibility for future changes, ease of maintenance, and governance.
- User-friendly interface: intuitive design that enhances user experience and encourages adoption.
- Configurable settings: allows customization to meet specific organizational needs.
- Multilingual support: enables global reach and inclusivity.
- Reporting capabilities: provides actionable insights through detailed reports.
Tech stack
Outcome
20%
Improved user satisfaction
30%
Increase platform
100%
On-time delivery
25%
Improvement in coaching outcomes