Case Study
20% cost savings with an Engineering Service Request (ESR) optimization solution for multinational chemical manufacturer
- Industry: Chemicals
A Fortune Global 500, one of the largest chemical companies in the world. This $47 billion multinational chemical company employs around 19,000 people and is a global leader in innovation, consistently developing high-quality chemicals, polymers, fuels, and technologies.
Challenge
- Fragmented systems: multiple sites utilized locally developed, non-scalable applications.
- Limited visibility: no unified view of all engineering projects across various locations
- High maintenance costs: rest lack of standardization: inconsistent project management processes and metrics.
- RCEs spent: on maintaining multiple, disparate applications.
Solution
- Configurable web application: developed a web-based engineering service request (ESR) application that is fully configurable to meet site-specific requirements.
- Role-based access control: implemented role-based access controls to restrict and enable functionalities based on user roles within the organization or project.
- Unified repository: created a centralized database for all engineering projects, enabling future insights into key learnings, challenges, costs, and durations.
Tech stack
Outcome
10%
Standardization: reduced errors and rework by 10%.
20%
Cost savings: cut costs by 15-20% for application maintenance and outsourcing.
20%
Insightful metrics: improved decision-making efficiency by 20%.
50%
User adoption: increased by 50-100% within the first year.
User adoption: increased by 50-100% within the first year.