20% cost savings with an Engineering Service Request (ESR) optimization solution for multinational chemical manufacturer

10+
Years of delivery excellence
10+
Years of delivery excellence
10+
Years of delivery excellence
INDUSTRY
INDUSTRY
Retail
INDUSTRY
Retail

Key Outcomes

10% Standardization
Reduced errors and rework by 10%
20% Cost Savings
Cut costs by 15-20% for application maintenance and outsourcing
20% Insightful Metrics
Improved decision-making efficiency by 20%
50% User Adoption
Increased by 50-100% within the first year and global scalability enhanced operational agility across all sites

Overview

A Fortune Global 500 chemical manufacturer faced high maintenance costs, fragmented systems, and limited project visibility. Aligned Automation developed a configurable web-based Engineering Service Request (ESR) application with role-based controls and a unified repository, achieving 10% error reduction, 15-20% cost savings, and a 50-100% increase in user adoption within the first year.

A Fortune Global 500, one of the largest chemical companies in the world. This $47 billion multinational chemical company employs around 19,000 people and is a global leader in innovation, consistently developing high-quality chemicals, polymers, fuels, and technologies.

CHALLENGE

The organization’s CMS reporting process was heavily manual, time-consuming, and difficult to scale.

Significant effort was required to clean, prepare, and consolidate data before reports could even be generated. Reporting workflows relied on spreadsheets and disconnected systems, leading to delays, inconsistencies, and limited confidence in outputs.

At the same time, there was no centralized view of reporting requirements or data sources, making it difficult to standardize reporting or increase frequency without adding more manual effort.

  • Manual data preparation delaying report generation
  • Heavy reliance on spreadsheets for reporting and visualization
  • Inconsistent and error-prone reporting processes
  • Lack of a centralized system for CMS data and reporting
  • Limited ability to scale reporting frequency and meet evolving business needs


SOLUTIONS

Aligned Automation designed and implemented a centralized, automated data platform to transform CMS reporting into a scalable, real-time capability.

Built on Amazon Web Services, the solution consolidates data from multiple CMS systems into a unified environment, enabling automated data ingestion, processing, and report generation.

A structured approach was taken to align reporting outputs with management requirements, while automation eliminated manual steps and improved consistency across workflows.

Key capabilities included:

  • Centralized data platform integrating multiple CMS data sources
  • Automated data ingestion and processing pipelines
  • Standardized, rules-based report generation aligned to business requirements
  • Real-time dashboards for monitoring and decision-making
  • Replacement of manual spreadsheets with scalable, enterprise reporting tools


What Changed

Reporting evolved from a manual, fragmented process into a centralized, automated system.

Teams can now generate reports more frequently, with greater accuracy and consistency, while leadership gains real-time visibility into performance, enabling faster and more informed decision-making.

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Linzy Sherin
Linzy Sherin
Founder Aligned Automation
10+
Years of delivery excellence
10+
Years of delivery excellence
10+
Years of delivery excellence

Capabilities

Data Migration

Data Transformation

Data Visualization

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Key Outcomes

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