Dear clients, partners, and friends,
As we head toward the end of the year, I want to acknowledge that the past quarter and the next several will test our collective resilience. Although global economists’ opinions vary in the timing and severity, there is consensus that we could tip into a recession in 2023. While there are precautionary measures we must all take with an economic downturn, visionary and resilient leaders also see opportunities where investments in innovation will help keep costs down, add value, and futureproof their organizations.
I’m proud to say we have made significant efforts this past quarter to create even more value for our clients. We broadened our offerings, continued to invest in making our delivery model more robust and efficient, created a function solely focused on Customer Success led by an experienced and pragmatic leader, and continued to invest in our training and certifications.
Our enhanced offerings are built around the customer. The suite of solutions connects and enriches data, builds automation at scale, and leverages AI technology to drive a prescriptive and future-ready organization. We launched three solution pillars to help our customers achieve intelligent operations:
- Functional solutions that drive sustainable value realization powered by AI and interconnected via the Nerve Center.
- Industry leading technical capabilities that address the full spectrum of Data and Digitalization needs to accelerate transformation strategies.
- Centers of Excellence that provide top talent, allowing companies to rightsize and focus on their core-competencies.
See the ever-expanding suite of offerings here.
These offerings are now executed with a streamlined go-to-market approach, backed by Solution Engineering and Customer Success. We restructured Solutions Engineering & Product Management to reduce inefficiencies in product development and the delivery model, increasing value for our clients. Our newly designed Customer Success organization is a dedicated team focused on each customer’s strategy, their outcomes, and their voice.
Lastly, our employees continue to step up and build their technical skills and certifications. This enables us to lead with innovation and provide a technology agnostic approach to our client’s needs. Key capabilities advanced this quarter include data, advanced AI, and Machine Learning.
I am very pleased to say these changes contributed to our growth of new logos in Energy and Pharma and secured a 96% return rate from current clients for additional value-driven initiatives.
As always, we thank you for your trust and partnership with us.